Shipping Policy
ALL ORDERS SHIPPED FROM OUR INTERNATIONAL WAREHOUSE
At BeMasked, our goal is to provide you with the best shipping options, no matter where you are.
Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) after your order has been shipped.
Shipment processing time
Estimated shipping time begins from the day your order is dispatched from our international warehouse.
Every effort is made to dispatch your order as soon as possible. Processing time is 1-3 business days (Monday - Friday). The transit time is approximately 3-10 business days, but can be longer depending on the carrier. The order cut-off time is 12am GMT (Greenwich Meantime).
We make every effort to ship all orders received by the order cut-off time on the same day. Orders placed before 12am GMT, at anytime of the year will be processed on the same day. Orders placed after this time will be sent out the next working day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
We are not liable for any import duties incurred upon delivery. Please consult your local country's duties laws for more information.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 - 3 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email enquiries@bemasked.shop with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to FedEx, UPS, DHL, Royal Mail and USPS. For orders of high value, carriers will ask for a signature upon delivery.
How long will my order take to ship?
After an order is shipped, it will typically take 3-10 business days to receive your order. A tracking number will be sent to you after your order has been shipped.
Shipping times vary depending on the order, but you can always keep updated with your order here.
Do you ship internationally?
Yes
I want to cancel my order. What do I do?
We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, we will issue you a full refund.
Unfortunately, if your order has already shipped, you will have to request a refund once you receive the order. Please refer to our Return and Refund policy for more details.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. Alternatively, you can use the Track Your Order page at the top of our website and enter your order number + email for tracking information. If you haven't received a tracking number after 5 business days, please email us at enquiries@bemasked.shop and we will assist you from there.